Network Management & Help Desk Support Services

Our knowledge of the latest technologies combined with extensive experience enable Pluribus to provide our customers with the performance based network services they need to remain competitive.

Our teams of trained and experienced engineers hold leading industry certifications such as the Cisco CCIE and CCNP.

• Provides Network Operations Center (NOC), network administration, and software support for the installation and operation of command and control systems and communications networks.
  
  
• Performs hardware/software maintenance, systems administration, data communications support, and ongoing systems management.
  
  
• Monitors and enforces compliance with site-wide electronic and physical security standards and procedures.
  
  
• Performs information security analysis for networks and Windows/UNIX networked systems and also provides information assurance (IA) assessments to assure the protection of critical data and information systems.

Pluribus helpdesk services are fine-tuned depending on the size of your organization and the technologies supported. The requirements for IT helpdesk support range from basic problem reporting, recording, and resolution (Tier 1 support) for medium-sized organizations, to large enterprise organizations requiring a complex mix of solutions including self-service, remote control and diagnostics, and strict service-level tracking and reporting.